CVE-2017-11511 Explained : Impact and Mitigation
Learn about CVE-2017-11511 affecting ManageEngine ServiceDesk version 9.3.9328 by Zoho. Find out how unauthorized attackers can exploit this vulnerability and steps to mitigate the risk.
ManageEngine ServiceDesk version 9.3.9328 by Zoho is vulnerable to arbitrary file downloads due to improper restrictions on the filepath parameter.
Understanding CVE-2017-11511
The vulnerability in ManageEngine ServiceDesk allows unauthorized attackers to download any type of files remotely.
What is CVE-2017-11511?
The ManageEngine ServiceDesk 9.3.9328 version is susceptible to arbitrary file downloads because it fails to adequately restrict the pathname used in the filepath parameter for the download-file URL.
The Impact of CVE-2017-11511
This security flaw enables remote attackers to download files without proper authorization, potentially leading to unauthorized access to sensitive information or system compromise.
Technical Details of CVE-2017-11511
ManageEngine ServiceDesk version 9.3.9328 is affected by the following:
Vulnerability Description
The vulnerability arises from improper limitations on the pathname used in the filepath parameter for the download-file URL.
Affected Systems and Versions
- Product: ManageEngine ServiceDesk
- Vendor: Zoho
- Version: 9.3.9328
Exploitation Mechanism
Unauthorized attackers can exploit this vulnerability remotely to download any type of files without proper authorization.
Mitigation and Prevention
To address CVE-2017-11511, consider the following steps:
Immediate Steps to Take
- Apply security patches provided by the vendor promptly.
- Monitor network traffic for any suspicious activities.
- Restrict access to the affected system to authorized personnel only.
Long-Term Security Practices
- Regularly update and patch software to prevent known vulnerabilities.
- Conduct security assessments and penetration testing to identify and address weaknesses.
- Implement access controls and authentication mechanisms to limit unauthorized access.
- Educate users and employees on cybersecurity best practices.
Patching and Updates
Ensure that the ManageEngine ServiceDesk software is updated to a secure version that addresses the vulnerability.