CVE-2017-6626 Explained : Impact and Mitigation
Learn about CVE-2017-6626, a security flaw in Cisco Finesse Notification Service in Cisco UCCE versions 11.5(1) and 11.6(1) allowing unauthorized access to agent information.
A security flaw in the Cisco Finesse Notification Service used in Cisco Unified Contact Center Enterprise (UCCE) versions 11.5(1) and 11.6(1) allows unauthorized attackers to access sensitive information from agents utilizing the Finesse Desktop.
Understanding CVE-2017-6626
This CVE identifies a vulnerability in the Cisco Finesse Notification Service within Cisco UCCE versions 11.5(1) and 11.6(1).
What is CVE-2017-6626?
The vulnerability stems from an undisclosed and hardcoded password within a user account, enabling attackers to exploit this flaw and subscribe to the Finesse Notification Service, granting access to agent-related notifications.
The Impact of CVE-2017-6626
- Unauthorized access to sensitive agent information
- Potential exposure of agent login activities and status changes
- Risk of information leakage to malicious entities
Technical Details of CVE-2017-6626
This section delves into the technical aspects of the vulnerability.
Vulnerability Description
The presence of an undisclosed and hardcoded password in a user account allows unauthorized access to the Finesse Notification Service, compromising agent data security.
Affected Systems and Versions
- Cisco Finesse for Cisco Unified Contact Center Enterprise versions 11.5(1) and 11.6(1)
Exploitation Mechanism
- Attackers exploit the hardcoded credentials to subscribe to the Finesse Notification Service
- Gain access to notifications on agent logins, updates, and status changes
Mitigation and Prevention
Protecting systems from CVE-2017-6626 requires immediate actions and long-term security practices.
Immediate Steps to Take
- Apply vendor-supplied patches and updates promptly
- Monitor and restrict access to sensitive agent information
- Implement strong authentication mechanisms
Long-Term Security Practices
- Regular security audits and vulnerability assessments
- Employee training on cybersecurity best practices
- Continuous monitoring of system logs for suspicious activities
Patching and Updates
- Regularly check for security advisories from Cisco
- Apply patches and updates to address known vulnerabilities