CVE-2018-10198 : Security Advisory and Response

A vulnerability in OTRS 6.0.x versions prior to 6.0.7 allows attackers with customer access to expose private ticket details.

Understanding CVE-2018-10198

This CVE identifies a security flaw in OTRS that could lead to the disclosure of sensitive information.

What is CVE-2018-10198?

This vulnerability in OTRS versions before 6.0.7 enables authenticated customers to view internal article details of their tickets, potentially exposing confidential information.

The Impact of CVE-2018-10198

The exploit allows malicious customers to access private ticket data, compromising confidentiality and potentially leading to unauthorized disclosure of sensitive information.

Technical Details of CVE-2018-10198

This section delves into the specifics of the vulnerability.

Vulnerability Description

The flaw in OTRS 6.0.x versions before 6.0.7 permits authenticated customers to view internal article details from their tickets, breaching data confidentiality.

Affected Systems and Versions

Product: OTRS
Vendor: Not applicable
Versions affected: OTRS 6.0.x versions earlier than 6.0.7

Exploitation Mechanism

Attackers with customer access can exploit the ticket overview feature to reveal private article details from their own customer tickets.

Mitigation and Prevention

Protecting systems from this vulnerability is crucial.

Immediate Steps to Take

Upgrade OTRS to version 6.0.7 or later to mitigate the issue.
Monitor and restrict customer access to sensitive ticket information.

Long-Term Security Practices

Regularly review and update access controls within OTRS.
Educate users on the importance of safeguarding sensitive data.

Patching and Updates

Stay informed about security updates and patches released by OTRS.
Apply patches promptly to address known vulnerabilities.