CVE-2018-11563 : Security Advisory and Response

A vulnerability has been identified in versions 6.0.x through 6.0.7 of Open Ticket Request System (OTRS) that could allow injection and execution of unauthorized code within the OTRS customer panel application.

Understanding CVE-2018-11563

This CVE involves a security issue in OTRS versions 6.0.x through 6.0.7 that could lead to the execution of unauthorized code in a logged-in customer's browser.

What is CVE-2018-11563?

An issue in OTRS versions 6.0.x through 6.0.7 allows a carefully crafted email to inject and execute arbitrary stylesheet or JavaScript code within the OTRS customer panel application.

The Impact of CVE-2018-11563

The vulnerability could potentially affect the browser of a logged-in customer by executing unauthorized code within the OTRS customer panel application.

Technical Details of CVE-2018-11563

This section provides more technical insights into the CVE.

Vulnerability Description

A meticulously crafted email can inject and execute unauthorized stylesheet or JavaScript code within the OTRS customer panel application.

Affected Systems and Versions

Versions 6.0.x through 6.0.7 of Open Ticket Request System (OTRS)

Exploitation Mechanism

The vulnerability is exploited by using a carefully constructed email to inject and execute arbitrary code in the customer's browser.

Mitigation and Prevention

Protect your systems from CVE-2018-11563 with the following steps:

Immediate Steps to Take

Update OTRS to a patched version that addresses the vulnerability.
Educate users about the risks of opening suspicious emails.

Long-Term Security Practices

Regularly update and patch software to prevent vulnerabilities.
Implement email filtering to block potentially harmful emails.

Patching and Updates

Stay informed about security updates for OTRS and apply patches promptly to mitigate risks.