CVE-2018-16965 : What You Need to Know

Zoho ManageEngine SupportCenter Plus versions prior to 8.1 Build 8109 are affected by an HTML Injection and Stored XSS vulnerability that can be exploited through the contractName parameter in the /ServiceContractDef.do endpoint.

Understanding CVE-2018-16965

This CVE involves a security vulnerability in Zoho ManageEngine SupportCenter Plus that allows for HTML Injection and Stored XSS attacks.

What is CVE-2018-16965?

This CVE identifies a vulnerability in Zoho ManageEngine SupportCenter Plus versions before 8.1 Build 8109 that enables malicious actors to execute HTML Injection and Stored XSS attacks.

The Impact of CVE-2018-16965

The vulnerability can lead to unauthorized access, data manipulation, and potential compromise of sensitive information within affected systems.

Technical Details of CVE-2018-16965

Zoho ManageEngine SupportCenter Plus is susceptible to HTML Injection and Stored XSS attacks due to a flaw in the handling of the contractName parameter in the /ServiceContractDef.do endpoint.

Vulnerability Description

The vulnerability allows attackers to inject malicious HTML code and execute XSS attacks by manipulating the contractName parameter.

Affected Systems and Versions

Zoho ManageEngine SupportCenter Plus versions prior to 8.1 Build 8109 are affected.

Exploitation Mechanism

Exploitation occurs through the contractName parameter in the /ServiceContractDef.do endpoint.

Mitigation and Prevention

It is crucial to take immediate steps to mitigate the risks posed by CVE-2018-16965.

Immediate Steps to Take

Update Zoho ManageEngine SupportCenter Plus to version 8.1 Build 8109 or later to patch the vulnerability.
Monitor and restrict user input to prevent malicious code injection.

Long-Term Security Practices

Regularly update and patch software to address known vulnerabilities.
Implement input validation mechanisms to sanitize user inputs and prevent code injection attacks.

Patching and Updates

Apply security patches and updates provided by Zoho ManageEngine to ensure the system is protected against known vulnerabilities.