CVE-2018-19635 : What You Need to Know

CA Service Desk Manager versions 14.1 and 17 have a security flaw that could lead to privilege escalation within the user interface.

Understanding CVE-2018-19635

CA Service Desk Manager versions 14.1 and 17 are affected by a vulnerability that allows unauthorized individuals to escalate privileges.

What is CVE-2018-19635?

The CVE-2018-19635 vulnerability exists in CA Service Desk Manager versions 14.1 and 17, enabling unauthorized users to potentially escalate privileges through the user interface.

The Impact of CVE-2018-19635

An attacker could exploit this flaw to gain elevated privileges within the CA Service Desk Manager interface, potentially leading to unauthorized access and control.

Technical Details of CVE-2018-19635

CA Service Desk Manager versions 14.1 and 17 are susceptible to privilege escalation due to a security vulnerability.

Vulnerability Description

The vulnerability in CA Service Desk Manager versions 14.1 and 17 allows malicious actors to escalate privileges within the user interface, posing a significant security risk.

Affected Systems and Versions

Affected versions: 14.1 and 17
Product: CA Service Desk Manager
Vendor: CA Technologies

Exploitation Mechanism

Unauthorized individuals can exploit this vulnerability to gain elevated privileges within the CA Service Desk Manager interface, potentially compromising the system's security.

Mitigation and Prevention

Immediate action and long-term security practices are crucial to mitigate the risks associated with CVE-2018-19635.

Immediate Steps to Take

Update CA Service Desk Manager to a patched version that addresses the vulnerability.
Monitor user activities for any signs of unauthorized privilege escalation.
Implement strong access controls and authentication mechanisms.

Long-Term Security Practices

Regularly update and patch software to prevent known vulnerabilities.
Conduct security assessments and penetration testing to identify and address potential weaknesses.
Educate users on best practices for maintaining secure access to the system.

Patching and Updates

Apply security patches provided by CA Technologies promptly to address the CVE-2018-19635 vulnerability.