CVE-2018-20800 : What You Need to Know

Open Ticket Request System (OTRS) versions 5.0.31 and 6.0.13 are affected by a data loss vulnerability when updating to specific versions.

Understanding CVE-2018-20800

A vulnerability in OTRS versions 5.0.31 and 6.0.13 may lead to data loss in the agent preferences table during updates.

What is CVE-2018-20800?

This CVE identifies an issue in OTRS versions 5.0.31 and 6.0.13 where users updating to these versions may experience data loss in their agent preferences table.

The Impact of CVE-2018-20800

The vulnerability can result in the loss of data stored in the agent preferences table, affecting user settings and configurations within OTRS.

Technical Details of CVE-2018-20800

Affected Systems and Versions

OTRS versions 5.0.31 and 6.0.13

Vulnerability Description

Users updating to OTRS 5.0.31 (major updates only) or 6.0.13 (including patchlevel updates) may encounter data loss in the agent preferences table.

Affected Systems and Versions

OTRS versions 5.0.31 and 6.0.13

Exploitation Mechanism

Performing updates to OTRS 5.0.31 or 6.0.13 triggers the data loss in the agent preferences table.

Mitigation and Prevention

Immediate Steps to Take

Avoid updating to OTRS versions 5.0.31 and 6.0.13 until a patch or fix is available.
Regularly back up agent preferences and critical data to mitigate potential losses. Long-Term Security Practices
Stay informed about security advisories and updates from OTRS to address vulnerabilities promptly.
Implement a robust data backup strategy to prevent significant data loss incidents.
Consider implementing additional security measures to safeguard sensitive information. Patch and Updates
Monitor for official patches or updates from OTRS to address the data loss vulnerability in affected versions.