CVE-2018-7195 : What You Need to Know
CVE-2018-7195 allows remote attackers to reset passwords in Enhancesoft osTicket before 1.10.2 by exploiting guest access and guessing a 6-digit number. Learn how to mitigate this security risk.
Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords by leveraging guest access and guessing a 6-digit number.
Understanding CVE-2018-7195
Remote attackers can exploit a vulnerability in Enhancesoft osTicket versions prior to 1.10.2 to reset passwords for any account, provided they have knowledge of the associated email address.
What is CVE-2018-7195?
This CVE refers to a vulnerability in Enhancesoft osTicket versions before 1.10.2 that allows attackers to reset passwords by exploiting guest access permissions and making educated guesses of a 6-digit number.
The Impact of CVE-2018-7195
- Remote attackers can reset passwords for any account with known email addresses
- Exploitation can lead to unauthorized access to user accounts
Technical Details of CVE-2018-7195
Vulnerability Description
The vulnerability allows attackers to reset passwords by guessing a 6-digit number and exploiting guest access permissions.
Affected Systems and Versions
- Product: Enhancesoft osTicket
- Versions affected: Before 1.10.2
Exploitation Mechanism
Attackers exploit guest access permissions and guess a 6-digit number to reset passwords.
Mitigation and Prevention
Immediate Steps to Take
- Upgrade osTicket to version 1.10.2 or later
- Implement strong password policies
- Monitor and restrict failed login attempts
Long-Term Security Practices
- Regularly update software and apply security patches
- Conduct security training for users on password security
Patching and Updates
- Apply patches and updates provided by Enhancesoft to fix the vulnerability