CVE-2018-7567 : Vulnerability Insights and Analysis
Learn about CVE-2018-7567, a Blind Remote Code Execution vulnerability in Open Ticket Request System (OTRS) versions 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1. Find out the impact, affected systems, exploitation mechanism, and mitigation steps.
A Blind Remote Code Execution vulnerability in the Open Ticket Request System (OTRS) versions 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1 allows authenticated administrators to execute arbitrary commands on the server during package installation.
Understanding CVE-2018-7567
This CVE involves a disputed vulnerability in OTRS that enables authenticated admins to exploit a Blind Remote Code Execution flaw.
What is CVE-2018-7567?
The vulnerability allows authenticated administrators to execute arbitrary commands on the server by loading a modified opm file during package installation in OTRS.
The Impact of CVE-2018-7567
The impact includes the potential for unauthorized execution of commands on the server, posing a significant security risk to the system.
Technical Details of CVE-2018-7567
This section provides technical insights into the vulnerability.
Vulnerability Description
Authenticated administrators can exploit a Blind Remote Code Execution vulnerability by loading a modified opm file with a CodeInstall element during package installation in OTRS.
Affected Systems and Versions
- Versions 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1 of the Open Ticket Request System (OTRS) are affected.
Exploitation Mechanism
The exploitation involves loading a modified opm file containing a CodeInstall element to execute arbitrary commands on the server during package installation.
Mitigation and Prevention
Protecting systems from CVE-2018-7567 requires immediate actions and long-term security practices.
Immediate Steps to Take
- Verify packages before installation in OTRS to ensure they are from trusted sources.
- Implement strict access controls to limit the privileges of authenticated administrators.
Long-Term Security Practices
- Regularly update OTRS to the latest version to patch known vulnerabilities.
- Educate administrators on secure package installation practices and the risks associated with loading unverified packages.
- Monitor system logs for any suspicious activities related to package installations.
- Consider implementing additional security measures such as intrusion detection systems.
Patching and Updates
- Apply patches and updates provided by OTRS to address the Blind Remote Code Execution vulnerability.