CVE-2019-10065 : What You Need to Know

A vulnerability has been identified in Open Ticket Request System (OTRS) versions 7.0 through 7.0.6, allowing attackers to access internal FAQ articles when logged in as a customer user.

Understanding CVE-2019-10065

This CVE highlights a security flaw in OTRS versions 7.0 through 7.0.6 that enables unauthorized access to internal FAQ articles.

What is CVE-2019-10065?

The vulnerability in OTRS versions 7.0 through 7.0.6 allows a logged-in customer user to exploit search result screens to view internal FAQ articles.

The Impact of CVE-2019-10065

The vulnerability poses a risk of unauthorized access to sensitive internal information, potentially compromising confidentiality and integrity.

Technical Details of CVE-2019-10065

This section provides more technical insights into the vulnerability.

Vulnerability Description

The flaw in OTRS versions 7.0 through 7.0.6 permits customer users to access internal FAQ articles through search result screens.

Affected Systems and Versions

Open Ticket Request System (OTRS) versions 7.0 through 7.0.6

Exploitation Mechanism

Attackers can exploit the vulnerability by being logged in as a customer user in OTRS and manipulating the search result screens to access internal FAQ articles.

Mitigation and Prevention

Protecting systems from CVE-2019-10065 requires immediate actions and long-term security practices.

Immediate Steps to Take

Upgrade OTRS to a patched version that addresses the vulnerability.
Monitor and restrict customer user access to sensitive information.

Long-Term Security Practices

Regularly update and patch OTRS to prevent known vulnerabilities.
Conduct security training for users to raise awareness of potential risks.

Patching and Updates

Apply security patches provided by OTRS to fix the vulnerability and enhance system security.