CVE-2019-10067 : Vulnerability Insights and Analysis

A vulnerability has been found in versions 7.x through 7.0.6 of Open Ticket Request System (OTRS) and versions 5.0.x through 5.0.35 and 6.0.x through 6.0.17 of Community Edition. If an attacker with the necessary permissions is logged into OTRS as an agent user, they can exploit this issue by modifying the URL. This can result in the execution of JavaScript within the OTRS environment.

Understanding CVE-2019-10067

This CVE identifies a security vulnerability in OTRS versions that could allow an attacker to execute JavaScript within the OTRS environment.

What is CVE-2019-10067?

CVE-2019-10067 is a security vulnerability found in Open Ticket Request System (OTRS) versions 7.x through 7.0.6 and Community Edition versions 5.0.x through 5.0.35 and 6.0.x through 6.0.17. It enables an attacker with specific permissions to manipulate the URL and execute JavaScript in the OTRS context.

The Impact of CVE-2019-10067

The exploitation of this vulnerability could lead to unauthorized execution of JavaScript within the OTRS environment by an attacker with the necessary permissions.

Technical Details of CVE-2019-10067

This section provides more technical insights into the vulnerability.

Vulnerability Description

The issue allows an attacker logged into OTRS as an agent user with appropriate permissions to manipulate the URL, resulting in the execution of JavaScript within the OTRS context.

Affected Systems and Versions

Open Ticket Request System (OTRS) versions 7.x through 7.0.6
Community Edition versions 5.0.x through 5.0.35 and 6.0.x through 6.0.17

Exploitation Mechanism

The vulnerability can be exploited by an attacker who is logged into OTRS as an agent user with the necessary permissions by manipulating the URL to execute JavaScript within the OTRS environment.

Mitigation and Prevention

Protecting systems from CVE-2019-10067 requires immediate actions and long-term security practices.

Immediate Steps to Take

Apply security patches provided by the vendor promptly.
Monitor and restrict access to OTRS by unauthorized users.
Educate users on safe browsing practices to prevent phishing attacks.

Long-Term Security Practices

Regularly update OTRS and its components to the latest versions.
Conduct security audits and penetration testing to identify vulnerabilities.
Implement strong access controls and authentication mechanisms.

Patching and Updates

Stay informed about security updates and patches released by OTRS.
Regularly check for new security advisories and apply patches as soon as they are available.