CVE-2019-10273 : Security Advisory and Response

ManageEngine ServiceDesk Plus 9.3 software has a vulnerability in the login page that leads to information leakage, allowing authenticated users to identify active users.

Understanding CVE-2019-10273

This CVE involves an information leakage vulnerability in ManageEngine ServiceDesk Plus 9.3 software, enabling authenticated users to enumerate active users.

What is CVE-2019-10273?

The vulnerability in the /mc login page of ManageEngine ServiceDesk Plus 9.3 software allows authenticated users to determine the identities of active users due to a flaw in the authentication process.

The Impact of CVE-2019-10273

The vulnerability enables attackers to log in and confirm the existence of any active account, potentially leading to unauthorized access and privacy breaches.

Technical Details of CVE-2019-10273

ManageEngine ServiceDesk Plus 9.3 software vulnerability details:

Vulnerability Description

The flaw in the authentication process of the /mc login page allows attackers to exploit the system and identify active user accounts.

Affected Systems and Versions

Product: ManageEngine ServiceDesk Plus 9.3
Vendor: ManageEngine
Version: 9.3

Exploitation Mechanism

Attackers can leverage the vulnerability to log in as authenticated users and access information about active accounts.

Mitigation and Prevention

Steps to address and prevent CVE-2019-10273:

Immediate Steps to Take

Monitor user activities and access to detect any unauthorized behavior.
Implement strong authentication mechanisms to prevent unauthorized logins.
Regularly update and patch the software to address security vulnerabilities.

Long-Term Security Practices

Conduct regular security audits and assessments to identify and mitigate potential risks.
Educate users on secure login practices and the importance of protecting sensitive information.

Patching and Updates

Apply patches and updates provided by ManageEngine to fix the vulnerability and enhance system security.