CVE-2019-13397 : Vulnerability Insights and Analysis
Learn about CVE-2019-13397, a vulnerability in osTicket 1.10.1 that allows attackers to gain admin privileges by injecting malicious web script or HTML. Find mitigation steps and prevention measures here.
A vulnerability in osTicket 1.10.1, known as Unauthenticated Stored XSS, allows a remote attacker to gain administrative privileges by injecting arbitrary web script or HTML through a random file extension during the creation of a support ticket.
Understanding CVE-2019-13397
This CVE identifies a security flaw in osTicket 1.10.1 that can be exploited by attackers to escalate their privileges.
What is CVE-2019-13397?
Unauthenticated Stored XSS in osTicket 1.10.1 enables a remote attacker to obtain admin privileges by injecting malicious web script or HTML via a file extension while creating a support ticket.
The Impact of CVE-2019-13397
The vulnerability poses a significant risk as it allows unauthorized users to gain administrative control, potentially leading to data breaches and system compromise.
Technical Details of CVE-2019-13397
This section provides more in-depth technical information about the vulnerability.
Vulnerability Description
The flaw in osTicket 1.10.1 permits attackers to insert arbitrary web script or HTML, leading to the unauthorized acquisition of administrative rights.
Affected Systems and Versions
- Affected Version: osTicket 1.10.1
- Vendor: osTicket
Exploitation Mechanism
Attackers exploit this vulnerability by injecting malicious web script or HTML through a random file extension during the creation of a support ticket.
Mitigation and Prevention
Protecting systems from CVE-2019-13397 requires immediate actions and long-term security practices.
Immediate Steps to Take
- Update osTicket to the latest version to patch the vulnerability.
- Implement input validation to prevent arbitrary script injection.
- Monitor support ticket creation for suspicious activities.
Long-Term Security Practices
- Conduct regular security audits and penetration testing.
- Educate users on safe ticket creation practices.
- Stay informed about security updates and best practices.
Patching and Updates
Regularly check for security patches and updates for osTicket to ensure protection against known vulnerabilities.