CVE-2019-13457 : Vulnerability Insights and Analysis

A vulnerability has been found in Open Ticket Request System (OTRS) versions 7.0.x through 7.0.8 that allows customer users to access and view information from their 'company' tickets, bypassing security configurations.

Understanding CVE-2019-13457

This CVE identifies a security flaw in OTRS versions 7.0.x through 7.0.8 that enables unauthorized access to 'company' tickets.

What is CVE-2019-13457?

An issue in OTRS allows customer users to reveal information from their 'company' tickets, even when security settings are in place.

The Impact of CVE-2019-13457

CVSS Base Score: 4.3 (Medium Severity)
Attack Vector: Network
Confidentiality Impact: Low
Integrity Impact: None
Privileges Required: Low
User Interaction: None
This vulnerability could lead to unauthorized disclosure of sensitive ticket information.

Technical Details of CVE-2019-13457

This section provides more in-depth technical insights into the vulnerability.

Vulnerability Description

The flaw in OTRS versions 7.0.x through 7.0.8 allows customer users to access and view 'company' ticket information, bypassing security measures.

Affected Systems and Versions

Affected Versions: 7.0.x through 7.0.8

Exploitation Mechanism

Unauthorized users can exploit this vulnerability by performing a search to access and view 'company' ticket details.

Mitigation and Prevention

Protect your systems from CVE-2019-13457 with these mitigation strategies.

Immediate Steps to Take

Update OTRS to a patched version that addresses this vulnerability.
Review and adjust user permissions to limit access to sensitive ticket information.

Long-Term Security Practices

Regularly monitor and audit user activities within the ticketing system.
Educate users on the importance of data security and confidentiality.

Patching and Updates

Apply security patches and updates provided by OTRS to fix this vulnerability.