CVE-2019-13458 : Security Advisory and Response

A vulnerability in Open Ticket Request System (OTRS) versions 7.0.x through 7.0.8 and Community Edition versions 5.0.x through 5.0.36 and 6.0.x through 6.0.19 allows attackers with specific permissions to expose encrypted user passwords.

Understanding CVE-2019-13458

This CVE identifies a security flaw in OTRS that could lead to the disclosure of encrypted user passwords.

What is CVE-2019-13458?

The vulnerability in OTRS versions allows an attacker logged in as an agent user with the required permissions to exploit notification tags in templates, potentially revealing encrypted user passwords.

The Impact of CVE-2019-13458

Attackers can access encrypted user passwords if logged into OTRS as an agent user with necessary permissions.

Technical Details of CVE-2019-13458

This section provides technical insights into the vulnerability.

Vulnerability Description

The vulnerability in OTRS versions 7.0.x through 7.0.8 and Community Edition versions 5.0.x through 5.0.36 and 6.0.x through 6.0.19 allows exploitation of notification tags in templates to expose encrypted user passwords.

Affected Systems and Versions

Vendor: n/a
Product: n/a
Affected Versions: OTRS versions 7.0.x through 7.0.8, Community Edition versions 5.0.x through 5.0.36, and 6.0.x through 6.0.19

Exploitation Mechanism

The vulnerability can be exploited by an attacker logged into OTRS as an agent user with the necessary permissions, leveraging OTRS notification tags in templates to reveal encrypted user passwords.

Mitigation and Prevention

Protecting systems from CVE-2019-13458 is crucial to prevent unauthorized access to sensitive information.

Immediate Steps to Take

Upgrade OTRS to a patched version that addresses the vulnerability.
Monitor user activities and access to sensitive data within OTRS.

Long-Term Security Practices

Regularly review and update OTRS security configurations and permissions.
Educate users on secure password practices and the importance of access control.

Patching and Updates

Apply security patches provided by OTRS to fix the vulnerability and enhance system security.