CVE-2019-15083 : Security Advisory and Response

Zoho ManageEngine ServiceDesk Plus 10.0 installations prior to version 10500 are vulnerable to XSS attacks that can be injected by a workstation's local administrator.

Understanding CVE-2019-15083

This CVE highlights a security vulnerability in Zoho ManageEngine ServiceDesk Plus 10.0 that allows for XSS attacks to be executed by a local administrator.

What is CVE-2019-15083?

Default installations of Zoho ManageEngine ServiceDesk Plus 10.0 before version 10500 are susceptible to XSS attacks injected by a workstation's local administrator.
The vulnerability arises from the ability of the local administrator to use the computer's installed program names to run code on the ManageEngine ServiceDesk administrator's side.

The Impact of CVE-2019-15083

A local administrator can exploit this vulnerability to inject malicious code, which will be executed when the ManageEngine administrator views the affected page.

Technical Details of CVE-2019-15083

This section provides more technical insights into the vulnerability.

Vulnerability Description

The vulnerability allows a local administrator to inject XSS attacks using the computer's installed program names.

Affected Systems and Versions

Zoho ManageEngine ServiceDesk Plus 10.0 installations before version 10500 are affected.

Exploitation Mechanism

The local administrator can leverage the installed program names to execute code on the ManageEngine ServiceDesk administrator's side.

Mitigation and Prevention

Protecting systems from this vulnerability is crucial.

Immediate Steps to Take

Upgrade Zoho ManageEngine ServiceDesk Plus to version 10500 or above to mitigate the vulnerability.
Regularly monitor and review software installations on workstations to detect any unauthorized changes.

Long-Term Security Practices

Educate administrators on secure coding practices and the risks of XSS attacks.
Implement strict access controls to limit the privileges of local administrators.

Patching and Updates

Stay informed about security updates and patches released by Zoho ManageEngine and promptly apply them to ensure system security.