CVE-2019-16375 : What You Need to Know

A vulnerability in Open Ticket Request System (OTRS) versions allows attackers to inject harmful JavaScript code into articles.

Understanding CVE-2019-16375

This CVE identifies a security flaw in OTRS that enables the execution of malicious JavaScript code.

What is CVE-2019-16375?

The vulnerability in OTRS versions 7.0.x through 7.0.11 and Community Edition versions 5.0.x through 5.0.37 and 6.0.x through 6.0.22 permits privileged attackers to embed harmful JavaScript code in articles.

The Impact of CVE-2019-16375

When an agent responds to the compromised article, the injected JavaScript code gets activated, potentially leading to unauthorized actions or data theft.

Technical Details of CVE-2019-16375

This section delves into the specifics of the vulnerability.

Vulnerability Description

The flaw allows logged-in agents or customer users with sufficient privileges to insert malicious JavaScript code into articles.

Affected Systems and Versions

OTRS versions 7.0.x through 7.0.11
OTRS Community Edition versions 5.0.x through 5.0.37 and 6.0.x through 6.0.22

Exploitation Mechanism

Attackers exploit the vulnerability by crafting a string containing harmful JavaScript code within an article, which triggers upon an agent's response.

Mitigation and Prevention

Protecting systems from this vulnerability requires immediate actions and long-term security practices.

Immediate Steps to Take

Update OTRS to the latest patched version
Monitor for any suspicious activities in articles
Educate users on identifying and reporting potential security risks

Long-Term Security Practices

Regularly audit and review article content for malicious code
Implement strict user privilege management to limit access
Conduct security training for staff members

Patching and Updates

Apply security patches provided by OTRS promptly
Stay informed about security advisories and updates from OTRS