CVE-2019-16954 : Exploit Details and Defense Strategies

SolarWinds Web Help Desk version 12.7.0 is vulnerable to HTML injection through the insertion of a Comment in a Help Request ticket.

Understanding CVE-2019-16954

This CVE identifies a security vulnerability in SolarWinds Web Help Desk version 12.7.0 that allows for HTML injection.

What is CVE-2019-16954?

CVE-2019-16954 is a vulnerability in SolarWinds Web Help Desk 12.7.0 that enables HTML injection by inserting a Comment in a Help Request ticket.

The Impact of CVE-2019-16954

The vulnerability can be exploited to inject malicious HTML code into Help Request tickets, potentially leading to various security risks such as cross-site scripting (XSS) attacks.

Technical Details of CVE-2019-16954

SolarWinds Web Help Desk version 12.7.0 is susceptible to HTML injection, posing a security risk to users.

Vulnerability Description

The vulnerability in SolarWinds Web Help Desk 12.7.0 allows attackers to inject HTML code through Comments in Help Request tickets.

Affected Systems and Versions

Product: SolarWinds Web Help Desk
Version: 12.7.0

Exploitation Mechanism

Attackers can exploit this vulnerability by inserting specially crafted HTML code into Comments within Help Request tickets.

Mitigation and Prevention

To address CVE-2019-16954 and enhance security, follow these mitigation strategies:

Immediate Steps to Take

Upgrade to a patched version of SolarWinds Web Help Desk that addresses the HTML injection vulnerability.
Monitor Help Request tickets for any suspicious HTML content.

Long-Term Security Practices

Implement input validation mechanisms to sanitize user inputs and prevent HTML injection.
Educate users on safe practices to avoid inserting malicious HTML code in Help Request tickets.

Patching and Updates

Regularly update SolarWinds Web Help Desk to the latest version to ensure that known vulnerabilities are patched and security is maintained.