CVE-2019-16960 : What You Need to Know

SolarWinds Web Help Desk 12.7.0 is affected by an XSS vulnerability that can be exploited through a specially crafted Location Name field in a CSV template file.

Understanding CVE-2019-16960

This CVE entry describes a cross-site scripting (XSS) vulnerability in SolarWinds Web Help Desk 12.7.0.

What is CVE-2019-16960?

The vulnerability allows attackers to execute malicious scripts in the context of a user's session on the affected application.

The Impact of CVE-2019-16960

Exploitation of this vulnerability can lead to unauthorized access, data theft, and potential compromise of the affected system.

Technical Details of CVE-2019-16960

SolarWinds Web Help Desk 12.7.0 is susceptible to XSS attacks through manipulated data in a CSV template file.

Vulnerability Description

The XSS vulnerability arises from improper input validation of the Location Name field in the CSV template file.

Affected Systems and Versions

SolarWinds Web Help Desk 12.7.0

Exploitation Mechanism

Attackers can exploit this vulnerability by injecting malicious scripts into the Location Name field of a CSV template file.

Mitigation and Prevention

Immediate action and long-term security practices are crucial to mitigate the risks associated with CVE-2019-16960.

Immediate Steps to Take

Disable the affected functionality if possible until a patch is available.
Regularly monitor for any unusual activities on the SolarWinds Web Help Desk.

Long-Term Security Practices

Implement strict input validation mechanisms to prevent XSS attacks.
Educate users about the risks of opening files from untrusted sources.

Patching and Updates

Apply the latest security patches provided by SolarWinds to address the XSS vulnerability in Web Help Desk.