CVE-2019-17176 Explained : Impact and Mitigation

Genesys PureEngage Digital (eServices) 8.1.x is vulnerable to cross-site scripting (XSS) attacks through specific pages, allowing malicious actors to manipulate parameters and potentially execute harmful actions.

Understanding CVE-2019-17176

This CVE entry highlights a security vulnerability in Genesys PureEngage Digital (eServices) 8.1.x that can be exploited for XSS attacks.

What is CVE-2019-17176?

The vulnerability in Genesys PureEngage Digital (eServices) 8.1.x allows attackers to conduct XSS attacks by manipulating certain parameters on vulnerable pages.

The Impact of CVE-2019-17176

Exploiting this vulnerability could lead to unauthorized access, data theft, and potentially the execution of malicious scripts on the affected system.

Technical Details of CVE-2019-17176

Genesys PureEngage Digital (eServices) 8.1.x is susceptible to XSS attacks through specific pages and parameters.

Vulnerability Description

The vulnerability enables cross-site scripting (XSS) attacks via HtmlChatPanel.jsp or HtmlChatFrameSet.jsp by manipulating parameters like ActionColor, ClientNickNameColor, Email, email, or email_address.

Affected Systems and Versions

Product: Genesys PureEngage Digital (eServices) 8.1.x
Vendor: Genesys
Version: 8.1.x

Exploitation Mechanism

Attackers can exploit this vulnerability by injecting malicious scripts into the mentioned parameters, potentially leading to XSS attacks.

Mitigation and Prevention

Taking immediate steps and implementing long-term security practices are crucial to mitigate the risks associated with CVE-2019-17176.

Immediate Steps to Take

Apply security patches provided by Genesys promptly.
Monitor and filter user inputs to prevent malicious script injections.
Educate users about the risks of clicking on suspicious links or downloading attachments.

Long-Term Security Practices

Regularly update and patch software to address known vulnerabilities.
Conduct security assessments and penetration testing to identify and remediate weaknesses.
Implement web application firewalls and security protocols to enhance protection.
Stay informed about security best practices and emerging threats.

Patching and Updates

Ensure that the affected systems are updated with the latest patches and security fixes to address the XSS vulnerability in Genesys PureEngage Digital (eServices) 8.1.x.