CVE-2019-18179 : Exploit Details and Defense Strategies
Learn about CVE-2019-18179 affecting OTRS versions, allowing unauthorized access to ticket information. Find mitigation steps and patching advice here.
A vulnerability in Open Ticket Request System (OTRS) versions allows unauthorized access to ticket information.
Understanding CVE-2019-18179
What is CVE-2019-18179?
The CVE-2019-18179 vulnerability affects OTRS versions 7.0.x through 7.0.12, and Community Edition versions 5.0.x through 5.0.38 and 6.0.x through 6.0.23. It enables an attacker logged into OTRS as an agent to view tickets assigned to other agents, even those in restricted queues.
The Impact of CVE-2019-18179
This vulnerability could lead to unauthorized access to sensitive ticket information, violating data privacy and confidentiality.
Technical Details of CVE-2019-18179
Vulnerability Description
The flaw allows authenticated attackers to view tickets assigned to other agents, including those in unauthorized queues.
Affected Systems and Versions
- OTRS versions 7.0.x through 7.0.12
- OTRS Community Edition versions 5.0.x through 5.0.38 and 6.0.x through 6.0.23
Exploitation Mechanism
Attackers with agent-level access exploit the vulnerability to access ticket details beyond their permissions.
Mitigation and Prevention
Immediate Steps to Take
- Upgrade OTRS to the latest patched version
- Restrict agent permissions to minimize unauthorized access
Long-Term Security Practices
- Regularly review and update access control policies
- Conduct security training for agents to prevent misuse of privileges
Patching and Updates
Apply security updates promptly to address known vulnerabilities and enhance system security.