CVE-2019-20002 : Vulnerability Insights and Analysis

SolarWinds WebHelpDesk 12.7.1 is affected by a Formula Injection vulnerability that allows a low-privileged user to exploit the export feature. This vulnerability arises when an admin user mishandles a value in the Subject field of a help request form.

Understanding CVE-2019-20002

This CVE entry highlights a security flaw in SolarWinds WebHelpDesk 12.7.1 that can be exploited through the export feature.

What is CVE-2019-20002?

The Formula Injection vulnerability in SolarWinds WebHelpDesk 12.7.1 enables a low-privileged user to manipulate data during the export process, potentially leading to unauthorized actions.

The Impact of CVE-2019-20002

The vulnerability allows a low-privileged user to inject formulas into the export feature, compromising the integrity and confidentiality of exported data. An admin user's mishandling of the Subject field value can trigger this exploit.

Technical Details of CVE-2019-20002

SolarWinds WebHelpDesk 12.7.1's Formula Injection vulnerability can have severe consequences if exploited.

Vulnerability Description

The vulnerability occurs in the export feature of SolarWinds WebHelpDesk 12.7.1 when a low-privileged user manipulates data in the Subject field of a help request form, which is then mishandled by an admin user during the export process.

Affected Systems and Versions

SolarWinds WebHelpDesk 12.7.1

Exploitation Mechanism

A low-privileged user inputs malicious formulas in the Subject field of a help request form, which an admin user inadvertently exports in a vulnerable format.

Mitigation and Prevention

Protecting systems from CVE-2019-20002 requires immediate actions and long-term security practices.

Immediate Steps to Take

Disable the export feature in SolarWinds WebHelpDesk 12.7.1 if not essential for operations.
Regularly monitor and review user inputs in the Subject field to detect any suspicious activity.

Long-Term Security Practices

Educate users on secure data handling practices to prevent formula injections.
Implement access controls to restrict low-privileged users from exporting sensitive data.

Patching and Updates

Apply patches and updates provided by SolarWinds to address the Formula Injection vulnerability in WebHelpDesk 12.7.1.