CVE-2020-10100 : What You Need to Know

An issue was discovered in Zammad 3.0 through 3.2, allowing users to view ticket customer details across different companies due to improper access controls.

Understanding CVE-2020-10100

This CVE identifies a vulnerability in Zammad versions 3.0 through 3.2 that could lead to unauthorized access to sensitive data.

What is CVE-2020-10100?

The vulnerability in Zammad 3.0 through 3.2 allows users from one company to access ticket data from other companies, potentially exposing sensitive information.

The Impact of CVE-2020-10100

The vulnerability enables users to view ticket customer details from different organizations, leading to potential data exfiltration and compromising the confidentiality of other companies' information.

Technical Details of CVE-2020-10100

Zammad 3.0 through 3.2 is affected by this vulnerability.

Vulnerability Description

The issue arises from the lack of proper access controls in the application, allowing users to access ticket data from multiple companies.

Affected Systems and Versions

Product: Zammad
Versions: 3.0 through 3.2

Exploitation Mechanism

Unauthorized users can exploit the vulnerability to access ticket customer details from different organizations, potentially leading to data breaches.

Mitigation and Prevention

Taking immediate steps and implementing long-term security practices are crucial to mitigate the risks associated with CVE-2020-10100.

Immediate Steps to Take

Update Zammad to the latest version that includes a patch for this vulnerability.
Restrict access to sensitive ticket data to authorized personnel only.

Long-Term Security Practices

Regularly review and enhance access control mechanisms within the application.
Conduct security audits to identify and address any potential vulnerabilities.

Patching and Updates

Ensure timely installation of security patches and updates provided by Zammad to address the CVE-2020-10100 vulnerability.