CVE-2020-11463 : Security Advisory and Response

Deskpro before 2019.8.0 is vulnerable to an issue that allows attackers to retrieve cleartext credentials of all helpdesk email accounts, potentially compromising sensitive information.

Understanding CVE-2020-11463

An overview of the security vulnerability in Deskpro before version 2019.8.0.

What is CVE-2020-11463?

The vulnerability in Deskpro before 2019.8.0 allows attackers to access cleartext credentials of all helpdesk email accounts, leading to potential unauthorized access to sensitive emails and user accounts.

The Impact of CVE-2020-11463

The exploitation of this vulnerability can result in severe consequences, including unauthorized access to emails, compromising user accounts, and potential data breaches.

Technical Details of CVE-2020-11463

Insight into the technical aspects of the CVE-2020-11463 vulnerability.

Vulnerability Description

The /api/email_accounts endpoint in Deskpro before 2019.8.0 lacks proper user privilege validation.
Attackers can exploit this flaw to retrieve cleartext credentials of all helpdesk email accounts.

Affected Systems and Versions

Deskpro versions before 2019.8.0 are affected by this vulnerability.

Exploitation Mechanism

Attackers can exploit the lack of privilege validation in the /api/email_accounts endpoint to gain access to sensitive email credentials.

Mitigation and Prevention

Measures to mitigate and prevent the exploitation of CVE-2020-11463.

Immediate Steps to Take

Update Deskpro to version 2019.8.0 or later to patch the vulnerability.
Monitor email account activities for any suspicious behavior.

Long-Term Security Practices

Regularly update software and apply security patches promptly.
Implement strong password policies and multi-factor authentication.
Conduct security audits and penetration testing to identify and address vulnerabilities.

Patching and Updates

Stay informed about security updates and apply patches as soon as they are available.