CVE-2020-11464 : Exploit Details and Defense Strategies

Deskpro before 2019.8.0 is affected by a vulnerability that allows attackers to access sensitive information about all registered users through the /api/people endpoint.

Understanding CVE-2020-11464

This CVE identifies a security issue in Deskpro that could lead to unauthorized access to user data.

What is CVE-2020-11464?

An issue in Deskpro before version 2019.8.0 enables attackers to retrieve personal information of all system users, such as names, privileges, email addresses, and phone numbers.

The Impact of CVE-2020-11464

The vulnerability poses a medium-severity risk with high confidentiality impact, potentially exposing sensitive user data to malicious actors.

Technical Details of CVE-2020-11464

This section delves into the specifics of the vulnerability.

Vulnerability Description

The /api/people endpoint in Deskpro fails to adequately validate user privileges, allowing unauthorized access to user information.

Affected Systems and Versions

Product: Deskpro
Versions affected: Before 2019.8.0

Exploitation Mechanism

Attack Complexity: Low
Attack Vector: Network
Privileges Required: Low
User Interaction: None
Confidentiality Impact: High
Integrity Impact: None
Scope: Unchanged
Vector String: CVSS:3.0/AC:L/AV:N/A:N/C:H/I:N/PR:L/S:U/UI:N

Mitigation and Prevention

Protecting systems from CVE-2020-11464 requires immediate actions and long-term security measures.

Immediate Steps to Take

Update Deskpro to version 2019.8.0 or later to patch the vulnerability.
Monitor user accounts for any suspicious activity or unauthorized access.

Long-Term Security Practices

Regularly review and update access control policies.
Conduct security training for employees to prevent social engineering attacks.

Patching and Updates

Apply security updates promptly to prevent exploitation of known vulnerabilities.