CVE-2020-11465 : What You Need to Know
Discover the impact of CVE-2020-11465 in Deskpro versions prior to 2019.8.0. Learn about the vulnerability allowing attackers to manipulate helpdesk applications and leak configurations.
Deskpro before 2019.8.0 is affected by a vulnerability that allows attackers to control and install helpdesk applications, potentially compromising user authentication.
Understanding CVE-2020-11465
An issue in Deskpro before version 2019.8.0 allows attackers to manipulate helpdesk applications and leak configurations, posing a significant security risk.
What is CVE-2020-11465?
The vulnerability in Deskpro versions prior to 2019.8.0 enables attackers to exploit the /api/apps/* endpoints, bypassing user privilege validation. This allows them to install and control helpdesk applications and access sensitive configurations, including those used for user authentication.
The Impact of CVE-2020-11465
The vulnerability has a high impact, with attackers being able to forge authentication models resembling legitimate users, potentially leading to unauthorized access and data breaches.
Technical Details of CVE-2020-11465
Deskpro CVE-2020-11465 involves:
Vulnerability Description
- Improper validation of user privileges in Deskpro /api/apps/* endpoints
- Ability for attackers to control and install helpdesk applications
- Leakage of current application configurations, including user authentication sources
Affected Systems and Versions
- Deskpro versions before 2019.8.0
Exploitation Mechanism
- Attack Complexity: Low
- Attack Vector: Network
- Privileges Required: Low
- User Interaction: None
- Impact: High confidentiality, integrity, and availability
Mitigation and Prevention
Protect your system from CVE-2020-11465 with these steps:
Immediate Steps to Take
- Update Deskpro to version 2019.8.0 or later
- Monitor for any unauthorized application installations
- Review and restrict user privileges
Long-Term Security Practices
- Regularly audit and review application configurations
- Implement strong authentication mechanisms
- Conduct security training for staff on identifying and reporting suspicious activities
Patching and Updates
- Apply security patches promptly
- Stay informed about security updates from Deskpro