CVE-2020-11466 Explained : Impact and Mitigation

Deskpro before 2019.8.0 is affected by a vulnerability that allows attackers to access sensitive information and manipulate helpdesk tickets.

Understanding CVE-2020-11466

This CVE identifies a security flaw in Deskpro versions prior to 2019.8.0 that exposes helpdesk ticket information to unauthorized users.

What is CVE-2020-11466?

An issue in Deskpro before 2019.8.0 allows attackers to view and modify helpdesk ticket data, compromising confidentiality and integrity.

The Impact of CVE-2020-11466

The vulnerability results in unauthorized access to sensitive helpdesk ticket information, potentially leading to data leaks and unauthorized ticket modifications.

Technical Details of CVE-2020-11466

This section provides in-depth technical insights into the vulnerability.

Vulnerability Description

The /api/tickets endpoint in Deskpro fails to validate user privileges, enabling attackers to access all helpdesk tickets and authentication codes.

Affected Systems and Versions

Product: Deskpro
Vendor: Deskpro
Versions affected: All versions before 2019.8.0

Exploitation Mechanism

Attack Complexity: Low
Attack Vector: Network
Confidentiality Impact: High
Integrity Impact: Low
Privileges Required: Low
User Interaction: None

Mitigation and Prevention

Protect your systems from CVE-2020-11466 with these mitigation strategies.

Immediate Steps to Take

Update Deskpro to version 2019.8.0 or later.
Monitor and restrict access to the /api/tickets endpoint.
Implement strong authentication mechanisms.

Long-Term Security Practices

Regularly audit and review access controls.
Conduct security training for staff handling sensitive data.

Patching and Updates

Apply security patches promptly.