CVE-2020-13480 : What You Need to Know

Verint Workforce Optimization (WFO) 15.2 allows HTML injection via the "send email" feature.

Understanding CVE-2020-13480

Verint Workforce Optimization (WFO) 15.2 is vulnerable to HTML injection through the "send email" functionality.

What is CVE-2020-13480?

CVE-2020-13480 is a vulnerability in Verint Workforce Optimization (WFO) 15.2 that enables attackers to inject HTML code using the "send email" feature.

The Impact of CVE-2020-13480

This vulnerability could allow malicious actors to execute arbitrary HTML code within the application, potentially leading to various attacks such as phishing or cross-site scripting (XSS).

Technical Details of CVE-2020-13480

Verint Workforce Optimization (WFO) 15.2 is susceptible to HTML injection, posing a security risk to users.

Vulnerability Description

The flaw in version 15.2 of Verint WFO allows unauthorized users to inject HTML code through the email sending feature, compromising the integrity of the system.

Affected Systems and Versions

Product: Verint Workforce Optimization (WFO) 15.2
Vendor: Verint
Version: 15.2

Exploitation Mechanism

Attackers can exploit this vulnerability by crafting malicious HTML code and injecting it through the "send email" functionality, potentially leading to unauthorized actions within the application.

Mitigation and Prevention

To address CVE-2020-13480 and enhance system security, follow these mitigation strategies:

Immediate Steps to Take

Disable the affected feature temporarily if possible.
Implement input validation mechanisms to sanitize user inputs.
Regularly monitor and audit email sending activities for suspicious behavior.

Long-Term Security Practices

Conduct regular security assessments and penetration testing to identify vulnerabilities.
Educate users on safe email practices and the risks associated with HTML injection.

Patching and Updates

Apply patches or updates provided by Verint to fix the vulnerability and prevent exploitation.