CVE-2020-13992 : Vulnerability Insights and Analysis

An issue was discovered in Mods for HESK 3.1.0 through 2019.1.0 that allows remote unauthenticated attackers to abuse a helpdesk user's session through a Stored XSS vulnerability.

Understanding CVE-2020-13992

This CVE involves a security flaw in Mods for HESK versions 3.1.0 through 2019.1.0, enabling attackers to exploit a Stored XSS issue.

What is CVE-2020-13992?

This CVE identifies a vulnerability in Mods for HESK that permits remote unauthenticated attackers to manipulate a helpdesk user's active session by leveraging a Stored XSS flaw.

The Impact of CVE-2020-13992

The vulnerability allows attackers to compromise the security and integrity of a helpdesk user's session, potentially leading to unauthorized access and data manipulation.

Technical Details of CVE-2020-13992

Mods for HESK versions 3.1.0 through 2019.1.0 are affected by this vulnerability.

Vulnerability Description

Stored XSS vulnerability in Mods for HESK
Attackers can exploit a helpdesk user's logged-in session
Requires a user with sufficient privileges to change their login-page image to open a crafted ticket

Affected Systems and Versions

Product: Mods for HESK
Vendor: N/A
Versions: 3.1.0 through 2019.1.0

Exploitation Mechanism

Remote unauthenticated attackers can abuse a helpdesk user's session
Attackers can manipulate the session by exploiting the Stored XSS vulnerability

Mitigation and Prevention

It is crucial to take immediate steps to address and prevent exploitation of this vulnerability.

Immediate Steps to Take

Update Mods for HESK to a patched version
Monitor user sessions for any suspicious activity
Educate users on identifying and avoiding phishing attempts

Long-Term Security Practices

Regularly update and patch software to mitigate security risks
Implement strong authentication mechanisms to prevent unauthorized access
Conduct security audits and penetration testing to identify vulnerabilities

Patching and Updates

Apply security patches provided by Mods for HESK promptly
Stay informed about security advisories and updates from the vendor