CVE-2020-1770 : What You Need to Know

CVE-2020-1770, assigned by OTRS, involves information disclosure in support bundle files.

Understanding CVE-2020-1770

This CVE relates to the potential exposure of sensitive information in generated support bundle files.

What is CVE-2020-1770?

CVE-2020-1770 is a vulnerability affecting OTRS Community Edition 5.0.41 and prior, 6.0.26 and earlier, as well as OTRS 7.0.15 and earlier versions.

The Impact of CVE-2020-1770

The vulnerability allows the disclosure of sensitive data, potentially leading to privacy breaches and unauthorized access to confidential information.

Technical Details of CVE-2020-1770

Support bundle files could inadvertently disclose sensitive data, posing a risk to affected systems.

Vulnerability Description

The flaw allows unauthorized access to potentially sensitive information contained in support bundle files.

Affected Systems and Versions

OTRS Community Edition: Versions 5.0.41 and below, 6.0.26 and earlier
OTRS: Version 7.0.15 and prior

Exploitation Mechanism

Attackers can exploit this vulnerability to access sensitive data within the support bundle files, compromising data confidentiality.

Mitigation and Prevention

Steps to address and prevent exploitation of CVE-2020-1770.

Immediate Steps to Take

Upgrade to OTRS 7.0.16, OTRS Community Edition 6.0.27, or OTRS Community Edition 5.0.42

Long-Term Security Practices

Regularly review and update access control policies
Implement encryption mechanisms to protect sensitive data
Conduct security audits and vulnerability assessments periodically

Patching and Updates

Apply patches provided by OTRS for OTRS Community Edition 6 and 5 versions to mitigate the vulnerability.