CVE-2020-1772 : Vulnerability Insights and Analysis
Learn about CVE-2020-1772, an information disclosure vulnerability in ((OTRS)) Community Edition and OTRS software, allowing attackers to access valid tokens through crafted Lost Password requests. Find mitigation steps and patches here.
CVE-2020-1772 relates to an information disclosure vulnerability in OTRS software that allows attackers to retrieve valid tokens using crafted Lost Password requests.
Understanding CVE-2020-1772
This CVE identifies a specific issue within the ((OTRS)) Community Edition and OTRS software versions, affecting the security of user-generated tokens.
What is CVE-2020-1772?
The vulnerability involves the manipulation of Lost Password requests with wildcards in the Token value, enabling attackers to access valid tokens issued to users requesting new passwords.
The Impact of CVE-2020-1772
The exploitation of this vulnerability could lead to unauthorized access to user accounts, posing a threat to confidentiality.
Technical Details of CVE-2020-1772
This section outlines the specific technical aspects of the vulnerability.
Vulnerability Description
The flaw allows attackers to retrieve valid tokens by crafting Lost Password requests with wildcard characters in the Token value.
Affected Systems and Versions
- ((OTRS)) Community Edition 5.0.41 and prior versions
- ((OTRS)) Community Edition 6.0.26 and prior versions
- OTRS 7.0.15 and prior versions
Exploitation Mechanism
Attackers exploit the vulnerability by manipulating Lost Password requests, enabling them to retrieve valid tokens from users.
Mitigation and Prevention
To address CVE-2020-1772, immediate steps and long-term security practices are crucial.
Immediate Steps to Take
- Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, 5.0.42
- Apply patches provided by OTRS for Community Edition 6 and 5
Long-Term Security Practices
- Regularly update software to the latest versions
- Implement strong password policies and user authentication measures
- Conduct security audits and vulnerability assessments periodically
- Educate users about phishing and social engineering threats
Patching and Updates
- Find the patch for ((OTRS)) Community Edition 6: OTRS 6 Patch
- Find the patch for ((OTRS)) Community Edition 5: OTRS 5 Patch