CVE-2020-1773 : Security Advisory and Response

This CVE-2020-1773 article provides in-depth information about a vulnerability related to session, password, and password token leak in OTRS.

Understanding CVE-2020-1773

This section explores the details of the vulnerability identified as CVE-2020-1773.

What is CVE-2020-1773?

CVE-2020-1773 involves the potential leakage of session IDs, password reset tokens, and automatically generated passwords by a malicious actor.

The Impact of CVE-2020-1773

The vulnerability may allow an attacker to predict and misuse other users' session IDs, password reset tokens, and passwords, compromising the security and confidentiality of the system.

Technical Details of CVE-2020-1773

This section delves into the technical aspects of CVE-2020-1773.

Vulnerability Description

The vulnerability arises from the ability of an attacker to generate session IDs or password reset tokens, leading to the prediction and potential misuse of sensitive user credentials.

Affected Systems and Versions

Vendor: OTRS AG
Affected Product: ((OTRS)) Community Edition
Affected Versions:
5.0.41 and prior
6.0.26 and prior
Additionally, OTRS versions 7.0.15 and prior are affected.

Exploitation Mechanism

The attacker can exploit the vulnerability by authenticating or leveraging OSA-2020-09, potentially enabling the prediction of session IDs, password tokens, and generated passwords.

Mitigation and Prevention

Explore the necessary steps to mitigate and prevent exploitation of CVE-2020-1773.

Immediate Steps to Take

Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, 5.0.42
Apply the provided patches for ((OTRS)) Community Edition 6 and 5.

Long-Term Security Practices

Implement robust access control measures and multi-factor authentication.
Regularly audit and monitor session handling and password processes.
Conduct security training sessions for users to enhance awareness.

Patching and Updates

Ensure timely application of vendor-recommended patches and updates for enhanced security.