CVE-2020-28722 : Vulnerability Insights and Analysis

Deskpro Cloud Platform and on-premise 2020.2.3.48207 from 2020-07-30 contains a cross-site scripting (XSS) vulnerability that can lead to an account takeover via custom email templates.

Understanding CVE-2020-28722

Deskpro Cloud Platform and on-premise 2020.2.3.48207 is affected by a critical XSS vulnerability that poses a risk of account takeover through manipulation of custom email templates.

What is CVE-2020-28722?

This CVE identifies a cross-site scripting (XSS) vulnerability in Deskpro Cloud Platform and on-premise 2020.2.3.48207, which could be exploited to execute malicious scripts in the context of a user's session.

The Impact of CVE-2020-28722

The vulnerability could result in an attacker gaining unauthorized access to user accounts by injecting malicious scripts through custom email templates, potentially leading to sensitive data exposure and account compromise.

Technical Details of CVE-2020-28722

Deskpro Cloud Platform and on-premise 2020.2.3.48207 vulnerability details.

Vulnerability Description

Type: Cross-Site Scripting (XSS)
Risk: Critical
Attack Vector: Custom email templates

Affected Systems and Versions

Deskpro Cloud Platform and on-premise 2020.2.3.48207

Exploitation Mechanism

Attackers can exploit the vulnerability by injecting malicious scripts into custom email templates, leading to unauthorized access and potential account takeover.

Mitigation and Prevention

Steps to address and prevent CVE-2020-28722.

Immediate Steps to Take

Update Deskpro Cloud Platform and on-premise to a patched version.
Monitor user accounts for any suspicious activity.
Educate users on identifying and avoiding phishing attempts.

Long-Term Security Practices

Regularly conduct security assessments and penetration testing.
Implement content security policies to mitigate XSS risks.
Stay informed about security updates and best practices.

Patching and Updates

Apply security patches provided by Deskpro promptly to address the XSS vulnerability and enhance system security.