CVE-2020-3267 : Vulnerability Insights and Analysis

A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent.

Understanding CVE-2020-3267

This CVE involves an improper API authorization vulnerability in Cisco Unified Contact Center Express.

What is CVE-2020-3267?

The vulnerability allows a remote attacker to manipulate the availability state of agents by exploiting insufficient authorization enforcement.

The Impact of CVE-2020-3267

The vulnerability could lead to a denial of service condition by altering the availability status of agents.

Technical Details of CVE-2020-3267

This section provides detailed technical information about the CVE.

Vulnerability Description

The vulnerability is in the API subsystem of Cisco Unified Contact Center Express.
Insufficient authorization enforcement allows attackers to change agent availability.

Affected Systems and Versions

Product: Cisco Unified Contact Center Express
Vendor: Cisco
Affected Version: n/a

Exploitation Mechanism

Attacker authenticates to the system with valid agent credentials.
Performs a specific API call with crafted input to change agent availability.

Mitigation and Prevention

Steps to address and prevent the CVE.

Immediate Steps to Take

Monitor system logs for unauthorized availability state changes.
Implement strong password policies for agent credentials.

Long-Term Security Practices

Regularly review and update access control policies.
Conduct security training for system administrators and agents.

Patching and Updates

Apply patches and updates provided by Cisco to fix the vulnerability.