CVE-2020-6843 : Security Advisory and Response

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.

Understanding CVE-2020-6843

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 is vulnerable to XSS attacks.

What is CVE-2020-6843?

CVE-2020-6843 is a vulnerability in Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 that allows for cross-site scripting (XSS) attacks.

The Impact of CVE-2020-6843

This vulnerability could allow an attacker to execute malicious scripts in the context of a user's session, potentially leading to unauthorized actions or data theft.

Technical Details of CVE-2020-6843

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 is affected by an XSS vulnerability.

Vulnerability Description

The vulnerability in Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows attackers to inject malicious scripts into web pages viewed by users.

Affected Systems and Versions

Product: Zoho ManageEngine ServiceDesk Plus
Version: 11.0 Build 11007

Exploitation Mechanism

Attackers can exploit this vulnerability by tricking users into clicking on specially crafted links or visiting malicious websites.

Mitigation and Prevention

To address CVE-2020-6843, follow these steps:

Immediate Steps to Take

Update Zoho ManageEngine ServiceDesk Plus to version 11.0 Build 11010.
Educate users about the risks of clicking on unknown links or visiting suspicious websites.

Long-Term Security Practices

Regularly monitor and audit web application security.
Implement input validation and output encoding to prevent XSS attacks.
Stay informed about security updates and patches.

Patching and Updates

Ensure that all software and systems are regularly updated with the latest security patches.