Learn about CVE-2021-21436 which allows agents in OTRS AG OTRSCIsInCustomerFrontend to view and link Config Items without proper permissions. Find mitigation steps here.
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This vulnerability affects OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
Understanding CVE-2021-21436
This CVE identifies a security issue in OTRS AG OTRSCIsInCustomerFrontend that allows agents to view and link Config Items without the necessary permissions.
What is CVE-2021-21436?
CVE-2021-21436 highlights a vulnerability in the OTRSCIsInCustomerFrontend product of OTRS AG, enabling agents to access and associate Config Items without proper authorization.
The Impact of CVE-2021-21436
The impact of this CVE lies in the potential unauthorized access and linking of Config Items by agents, compromising data integrity and security.
Technical Details of CVE-2021-21436
This section delves into the technical aspects of the CVE, detailing the vulnerability, affected systems, and the exploitation mechanism.
Vulnerability Description
The vulnerability allows agents to view and link Config Items within the General Catalog without the required permissions, specifically affecting OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and earlier.
Affected Systems and Versions
OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions are affected by this security flaw.
Exploitation Mechanism
Agents can exploit this vulnerability to access and link Config Items beyond their authorized access level, potentially compromising data confidentiality.
Mitigation and Prevention
In this section, we discuss the steps to mitigate the risks posed by CVE-2021-21436 and prevent future occurrences.
Immediate Steps to Take
Long-Term Security Practices
Patching and Updates