CVE-2021-28022 : Vulnerability Insights and Analysis

Blind SQL injection in the login form in ServiceTonic Helpdesk software < 9.0.35937 allows attackers to exfiltrate information via specially crafted HQL-compatible time-based SQL queries.

Understanding CVE-2021-28022

This CVE entry describes a blind SQL injection vulnerability in ServiceTonic Helpdesk software.

What is CVE-2021-28022?

CVE-2021-28022 is a security vulnerability that allows attackers to perform blind SQL injection through the login form in ServiceTonic Helpdesk software versions lower than 9.0.35937. By using specially crafted HQL-compatible time-based SQL queries, attackers can extract sensitive information.

The Impact of CVE-2021-28022

This vulnerability can lead to unauthorized access to sensitive data, compromise user credentials, and potentially result in a data breach. Attackers can exploit this flaw to exfiltrate information silently.

Technical Details of CVE-2021-28022

This section provides more information on the vulnerability.

Vulnerability Description

The blind SQL injection vulnerability exists in the login form of ServiceTonic Helpdesk software versions prior to 9.0.35937. Attackers can exploit this flaw to execute malicious SQL queries and retrieve sensitive data.

Affected Systems and Versions

ServiceTonic Helpdesk software versions below 9.0.35937 are impacted by this vulnerability.

Exploitation Mechanism

Attackers can exploit CVE-2021-28022 by sending specially crafted HQL-compatible time-based SQL queries through the login form, enabling them to exfiltrate data.

Mitigation and Prevention

To protect systems from CVE-2021-28022, organizations should take immediate action and implement long-term security measures.

Immediate Steps to Take

Organizations should consider implementing web application firewalls, input validation mechanisms, and security patches provided by the vendor.

Long-Term Security Practices

Regular security assessments, employee training on secure coding practices, and continuous monitoring of web applications can help prevent such vulnerabilities in the future.

Patching and Updates

It is crucial to apply security patches released by ServiceTonic for the affected versions to mitigate the risk of exploitation.