CVE-2021-36092 : Vulnerability Insights and Analysis

A detailed overview of CVE-2021-36092, highlighting the impact, technical details, and mitigation steps.

Understanding CVE-2021-36092

This section provides insights into the CVE-2021-36092 vulnerability affecting OTRS products.

What is CVE-2021-36092?

The CVE-2021-36092 vulnerability allows attackers to execute a Cross-Site Scripting (XSS) attack by sending a specially crafted link via email.

The Impact of CVE-2021-36092

The vulnerability affects OTRS AG ((OTRS)) Community Edition versions 6.0.1 and later, as well as OTRS versions 7.0.27 and prior, and 8.0.14 and prior.

Technical Details of CVE-2021-36092

Explore the technical aspects of CVE-2021-36092 to understand its implications.

Vulnerability Description

The flaw enables threat actors to exploit XSS by manipulating email links.

Affected Systems and Versions

OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later iterations.
OTRS AG OTRS: 7.0.x version 7.0.27 and below; 8.0.x version 8.0.14 and below.

Exploitation Mechanism

Attackers can leverage specially crafted email links to initiate XSS attacks on vulnerable OTRS instances.

Mitigation and Prevention

Discover the recommended steps to mitigate the CVE-2021-36092 vulnerability and enhance the security of OTRS deployments.

Immediate Steps to Take

Users are advised to update their OTRS installations to versions 8.0.15 or 7.0.28 to mitigate the risk of exploitation.

Long-Term Security Practices

Develop and enforce robust security protocols to prevent XSS vulnerabilities in the future.

Patching and Updates

Regularly apply patches and updates provided by OTRS AG to address security concerns and safeguard systems.