CVE-2021-36696 Explained : Impact and Mitigation

Deskpro cloud and on-premise Deskpro 2021.1.6 and fixed in Deskpro 2021.1.7 contain a cross-site scripting (XSS) vulnerability in social media links on a user profile due to lack of input validation.

Understanding CVE-2021-36696

This CVE identifies a cross-site scripting vulnerability present in Deskpro versions 2021.1.6.

What is CVE-2021-36696?

The CVE-2021-36696 vulnerability exists in Deskpro software versions 2021.1.6 and it allows for cross-site scripting attacks via social media links on a user profile.

The Impact of CVE-2021-36696

The presence of this vulnerability can lead to malicious actors injecting scripts into web pages viewed by other users, potentially resulting in data theft or manipulation.

Technical Details of CVE-2021-36696

This section provides specific technical details regarding the vulnerability.

Vulnerability Description

The vulnerability in Deskpro 2021.1.6 allows attackers to execute malicious scripts within the context of the user's browser, opening up possibilities for various cyber attacks.

Affected Systems and Versions

Deskpro cloud and on-premise Deskpro 2021.1.6 are confirmed to be affected by this XSS vulnerability.

Exploitation Mechanism

This vulnerability can be exploited by injecting malicious scripts into social media links on a user profile, taking advantage of the lack of proper input validation.

Mitigation and Prevention

To prevent exploitation of CVE-2021-36696, immediate actions and long-term security practices are crucial.

Immediate Steps to Take

Users are advised to update their Deskpro software to version 2021.1.7 to mitigate the risk posed by this vulnerability.

Long-Term Security Practices

Regular security audits, training sessions on safe coding practices, and continuous monitoring of web applications can enhance overall security posture and prevent such vulnerabilities.

Patching and Updates

Deskpro users should regularly check for security updates and patches provided by the vendor to address known vulnerabilities such as CVE-2021-36696.