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CVE-2021-43974 : Exploit Details and Defense Strategies

Discover the vulnerability in SysAid ITIL 20.4.74 b10 allowing unauthorized users to create accounts without authentication. Learn the impact, affected systems, and mitigation steps.

An issue was discovered in SysAid ITIL 20.4.74 b10 where the /enduserreg endpoint allows anonymous user registration without proper authentication.

Understanding CVE-2021-43974

What is CVE-2021-43974?

The vulnerability in SysAid ITIL 20.4.74 b10 permits attackers to create new accounts without authentication by exploiting the /enduserreg endpoint.

The Impact of CVE-2021-43974

This issue allows unauthorized users to register new accounts, potentially leading to unauthorized access and misuse of the system.

Technical Details of CVE-2021-43974

Vulnerability Description

The vulnerability lies in the /enduserreg endpoint's failure to enforce the server-side setting controlling anonymous user registration, enabling attackers to create accounts without authentication.

Affected Systems and Versions

        Product: SysAid ITIL 20.4.74 b10
        Versions: All versions are impacted

Exploitation Mechanism

Attackers can bypass server-side restrictions by directly posting registration data, circumventing the intended authentication process.

Mitigation and Prevention

Immediate Steps to Take

        Disable the anonymous user registration feature on the server-side settings.
        Regularly monitor for any unauthorized account creations.

Long-Term Security Practices

        Implement strict authentication processes for user registration.
        Conduct regular security audits and testing to identify similar vulnerabilities.
        Educate users on secure registration practices.

Patching and Updates

Stay updated with security patches and version upgrades from SysAid to prevent exploitation of this vulnerability.

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