CVE-2022-0474 : Exploit Details and Defense Strategies

A vulnerability has been identified in OTRS AG OTRSCustomContactFields 8.0.x versions prior to 8.0.12. This flaw could expose the full list of recipients from customer users in a contact field through notification emails, even when set to be sent individually.

Understanding CVE-2022-0474

This CVE, titled 'Disclosure of mail addresses,' was made public on February 7, 2022, with a low CVSS base score of 2.4.

What is CVE-2022-0474?

The vulnerability allows the disclosure of recipient email addresses in notification emails, impacting OTRS AG OTRSCustomContactFields 8.0.x versions up to 8.0.11.

The Impact of CVE-2022-0474

With a low base severity rating, the vulnerability poses a limited risk but could potentially expose sensitive information.

Technical Details of CVE-2022-0474

The following technical details outline the vulnerability and its implications:

Vulnerability Description

The flaw in OTRSCustomContactFields could lead to the unintended exposure of recipient email addresses in notification emails.

Affected Systems and Versions

OTRS AG OTRSCustomContactFields versions 8.0.11 and prior are susceptible to this issue.

Exploitation Mechanism

An attacker could exploit this vulnerability to gain access to recipient email addresses by manipulating notification settings.

Mitigation and Prevention

To address CVE-2022-0474 and mitigate any potential risks, consider the following measures:

Immediate Steps to Take

Update OTRSCustomContactFields to version 8.0.12 to patch the vulnerability.

Long-Term Security Practices

Regularly monitor and update software to ensure the latest security patches are applied.

Patching and Updates

Stay informed about security advisories and promptly apply recommended patches to secure your systems.