CVE-2022-20658 : Security Advisory and Response

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This article delves into the specifics of CVE-2022-20658 and provides insights into its impact, technical details, and mitigation strategies.

Understanding CVE-2022-20658

This section provides a comprehensive overview of the vulnerability defined in CVE-2022-20658.

What is CVE-2022-20658?

The vulnerability in Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager allows an authenticated attacker to escalate their privileges to Administrator through a lack of server-side validation of user permissions.

The Impact of CVE-2022-20658

The vulnerability's critical severity rating and high confidentiality and integrity impacts pose a significant threat to affected systems, potentially enabling unauthorized access and modification of telephony and user resources.

Technical Details of CVE-2022-20658

Explore the technical intricacies of CVE-2022-20658 to gain a deeper understanding of the vulnerability.

Vulnerability Description

The lack of server-side validation of user permissions in the web-based management interface of Cisco Unified CCMP and CCDM enables attackers to create Administrator accounts, compromising the security of the systems.

Affected Systems and Versions

The vulnerability affects Cisco Unified Contact Center Domain Manager with all versions.

Exploitation Mechanism

Attackers can exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system, requiring valid Advanced User credentials.

Mitigation and Prevention

Discover the necessary steps to mitigate the risks associated with CVE-2022-20658 and prevent potential exploitation.

Immediate Steps to Take

Organizations should apply security best practices, monitor system activity, and restrict access to potentially vulnerable systems to prevent unauthorized privilege escalation.

Long-Term Security Practices

Implementing a robust access control mechanism, regularly updating systems, and conducting security assessments can enhance long-term security resilience.

Patching and Updates

Stay informed about security advisories from Cisco and promptly apply patches and updates to address known vulnerabilities.