CVE-2022-25373 : Security Advisory and Response

Zoho ManageEngine SupportCenter Plus before 11020 is vulnerable to Stored Cross-Site Scripting (XSS) in the request history, posing a security risk.

Understanding CVE-2022-25373

This CVE identifier highlights a specific vulnerability in Zoho ManageEngine SupportCenter Plus that allows Stored XSS attacks, potentially leading to unauthorized access and data manipulation.

What is CVE-2022-25373?

The CVE-2022-25373 vulnerability exists in Zoho ManageEngine SupportCenter Plus versions prior to 11020, enabling malicious actors to execute arbitrary scripts in the context of a user's session, leading to account compromise and data theft.

The Impact of CVE-2022-25373

The impact of this vulnerability is significant as it allows attackers to inject malicious scripts into the request history, which can be executed within the application, compromising the confidentiality and integrity of user data.

Technical Details of CVE-2022-25373

This section delves into the technical aspects of the CVE, including the vulnerability description, affected systems, and the exploitation mechanism.

Vulnerability Description

The vulnerability in Zoho ManageEngine SupportCenter Plus before 11020 allows an attacker to store malicious scripts in the request history, which are then executed when accessed by another user, potentially leading to unauthorized actions.

Affected Systems and Versions

Zoho ManageEngine SupportCenter Plus versions prior to 11020 are affected by this vulnerability, making them susceptible to Stored XSS attacks.

Exploitation Mechanism

By exploiting this vulnerability, threat actors can input malicious scripts into the request history fields, which are then executed when viewed by other users, enabling unauthorized activities.

Mitigation and Prevention

To mitigate the risks associated with CVE-2022-25373, immediate steps, and long-term security practices are essential to ensure the protection of systems and data.

Immediate Steps to Take

Users should update Zoho ManageEngine SupportCenter Plus to version 11020 or above to mitigate the vulnerability. Additionally, implementing strict input validation and output encoding practices can help prevent XSS attacks.

Long-Term Security Practices

Establishing regular security assessments, conducting security training for employees, and monitoring web application activities are crucial long-term practices to enhance security posture.

Patching and Updates

Regularly applying security patches and updates provided by Zoho ManageEngine is crucial to address known vulnerabilities and strengthen the security of SupportCenter Plus.