CVE-2022-37775 : What You Need to Know

Genesys PureConnect Interaction Web Tools Chat Service (up to at least 26- September- 2019) is vulnerable to XSS within the Printable Chat History via a specific JSON POST parameter.

Understanding CVE-2022-37775

This CVE relates to a cross-site scripting vulnerability in the Genesys PureConnect Interaction Web Tools Chat Service.

What is CVE-2022-37775?

CVE-2022-37775 is a security vulnerability that allows for XSS exploitation within the Printable Chat History feature via a specific JSON POST parameter.

The Impact of CVE-2022-37775

This vulnerability can be exploited by attackers to execute malicious scripts in the context of a user's web browser, potentially leading to session hijacking, sensitive data theft, and other serious consequences.

Technical Details of CVE-2022-37775

This section provides more specific technical information about the vulnerability.

Vulnerability Description

The vulnerability exists in the Printable Chat History feature of Genesys PureConnect Interaction Web Tools Chat Service, allowing for XSS attacks.

Affected Systems and Versions

All versions of Genesys PureConnect Interaction Web Tools Chat Service up to at least 26-September-2019 are affected by this vulnerability.

Exploitation Mechanism

Attackers can exploit this vulnerability by injecting malicious scripts via the participant -> name JSON POST parameter in the Printable Chat History feature.

Mitigation and Prevention

To address CVE-2022-37775, follow these mitigation and prevention strategies.

Immediate Steps to Take

Disable the affected feature or implement input validation to prevent script injection.
Regularly monitor for any unusual activities on the application.

Long-Term Security Practices

Keep software up to date to prevent known vulnerabilities from being exploited.
Conduct regular security assessments and penetration testing to identify and address potential security issues.

Patching and Updates

Ensure that you apply any security patches or updates provided by Genesys to fix the XSS vulnerability in the PureConnect Interaction Web Tools Chat Service.