CVE-2023-38058 : Security Advisory and Response

An improper privilege check in the OTRS ticket move action in the agent interface allows any authenticated attacker to perform a move of a ticket without the needed permission. This vulnerability affects OTRS versions from 8.0.X to 8.0.35.

Understanding CVE-2023-38058

This CVE-2023-38058 impacts the OTRS ticket move action in the agent interface, enabling privileged escalation.

What is CVE-2023-38058?

CVE-2023-38058 is an improper privilege check vulnerability in OTRS, allowing unauthorized ticket movement by authenticated attackers.

The Impact of CVE-2023-38058

The impact of CVE-2023-38058 is categorized under CAPEC-233, leading to privilege escalation within the system.

Technical Details of CVE-2023-38058

The vulnerability is scored with a CVSS base score of 4.1, classifying it as a medium severity issue. The attack complexity is low, but user interaction is required for exploitation.

Vulnerability Description

The vulnerability arises due to an improper privilege check in the OTRS ticket move action in the agent interface, leading to unauthorized ticket movements.

Affected Systems and Versions

OTRS versions from 8.0.X to 8.0.35 are affected by this vulnerability.

Exploitation Mechanism

An authenticated attacker can exploit this vulnerability by moving tickets without the necessary permissions.

Mitigation and Prevention

To mitigate the CVE-2023-38058 vulnerability, immediate update to OTRS 8.0.35 is recommended.

Immediate Steps to Take

Users should upgrade to OTRS 8.0.35 as soon as possible to prevent unauthorized ticket movements.

Long-Term Security Practices

Regularly update OTRS to the latest versions and apply necessary security patches to avoid such vulnerabilities.

Patching and Updates

To address CVE-2023-38058, users must update their OTRS installations to version 8.0.35.