CVE-2022-40773 : Security Advisory and Response

This article provides an overview of CVE-2022-40773, a privilege escalation vulnerability in Zoho ManageEngine ServiceDesk Plus MSP and SupportCenter Plus that allows unauthorized users to access sensitive data.

Understanding CVE-2022-40773

CVE-2022-40773 involves a privilege escalation issue in Zoho ManageEngine ServiceDesk Plus MSP and SupportCenter Plus, enabling users to obtain sensitive data during an exportMickeyList export of requests from the list view.

What is CVE-2022-40773?

CVE-2022-40773 is a vulnerability that impacts Zoho ManageEngine products, allowing unauthorized users to elevate their privileges and access sensitive data, posing a risk to the confidentiality of information.

The Impact of CVE-2022-40773

The vulnerability in Zoho ManageEngine ServiceDesk Plus MSP and SupportCenter Plus could lead to unauthorized access to sensitive data during specific operations, potentially compromising the security and confidentiality of the affected systems.

Technical Details of CVE-2022-40773

This section covers more technical aspects of the CVE-2022-40773 vulnerability.

Vulnerability Description

CVE-2022-40773 involves a privilege escalation issue that permits unauthorized users to access sensitive data during certain operations in Zoho ManageEngine ServiceDesk Plus MSP and SupportCenter Plus.

Affected Systems and Versions

The vulnerability impacts Zoho ManageEngine ServiceDesk Plus MSP versions before 10609 and SupportCenter Plus versions before 11025, potentially affecting systems running these versions.

Exploitation Mechanism

Unauthorized users can exploit this vulnerability by performing an exportMickeyList export of requests from the list view in the affected Zoho ManageEngine products, leading to the unauthorized retrieval of sensitive data.

Mitigation and Prevention

To address CVE-2022-40773, immediate steps should be taken to mitigate the risk and prevent potential unauthorized access.

Immediate Steps to Take

It is recommended to update Zoho ManageEngine ServiceDesk Plus MSP to version 10609 or later and SupportCenter Plus to version 11025 or later to mitigate the vulnerability and enhance system security.

Long-Term Security Practices

Implementing strict access controls, regular security assessments, and employee training on security best practices can help prevent similar privileges escalation issues in the future.

Patching and Updates

Regularly applying security patches and updates provided by Zoho ManageEngine is crucial to ensuring the ongoing security of ServiceDesk Plus MSP and SupportCenter Plus installations.