Professional Services Escalation Matrix

Professional Services managers can be contacted for escalation based on region and urgency. For urgent technical support, please visit the CloudDefense.AI Support Page. Having your support contract information ready will help expedite the process.

International

Products	1st Level	2nd Level	3rd Level
Cloud Security (ACS)	Support Desk https://support.clouddefense.ai/	Vishal vishal@clouddefense.ai	BK bk@clouddefense.ai
DevSecOps	Support Desk https://support.clouddefense.ai/	Veronica veronica@clouddefense.ai	BK bk@clouddefense.ai